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Frequently Asked Questions
Product search
You can search for products in two ways:
1) Select an application (for instance, ‘medical’) and a list of subcategories will be shown. Select one of the subcategories.
Or:
2) Use our advanced search engine and search by keyword, for example Volt / Watt / base /brand / ANSI code / OEM number /product references / cross references / ……
When you have selected a product, refine your choice by using the ‘Refine’ categories on the left side of the screen.
Product information and data (specification sheets)
When you have selected a product, click on it and a new screen will open, showing technical information, picture, data sheet (PDF with specifications), cross references for the product and pricing.
Shipping costs (worldwide)
A) The webshop will calculate the shipping costs for you.
1) Select your products
2) Go to ‘MyCart’
3) In ‘Shipping/Handling’, enter your delivery address: City / Postcode / Country
4) Click on ‘update’
5) Continue checking out.
B) If you already have an account with us, simply log in and select the products you want.
C) For volume orders, please contact info@proflamps.com.
Payment methods
Before submitting your order, make sure you have chosen the right payment currency.
This webshop is supported by Adyen payment provider. For more information, visit www.adyen.com
Adyen supports payment facilities in more than 200 countries worldwide.
Our payment methods:
1) American Express / MasterCard / Visa
2) SEPA Direct Debit
3) PayPal
VAT exemption - Companies based in the EU can apply for VAT exemption
How can I apply ?
Register your company as follows :
* Create a business account
* Choose : Inside of the EU
* Fill in your VAT Number
Your VAT Number will be validated real time with the Central European VIES (VAT Information Exchange) System.
After validation of your VAT Number all pricing is for you without VAT.
Also no VAT will be added to your invoice, of course.
Prices
All prices shown on proflamps.com are per unit, VAT not included and ex works.
You can select your payment currency. Prices can be shown in GBP / USD / EURO / CHF / DKK / MXN
Currency exchange rates are updated several times a day.
No order charges or extra costs for handling
Proflamps.com does not charge extra for small orders. There are no handling or order charges
Order Status - How can I follow the status of my order?
After submitting your order and paying for it, you will receive an order confirmation by email.
To follow your order online, log in to your account and click on ‘Order Status’, then ‘Details’.
Your account will show the current status of your order. Please check your account regularly.
Invoice – Where can I find a copy of my invoice?
When you have paid for your order, an invoice will appear in your account. Log in to your account and click on
‘Order status’, then ‘Invoice’. You can now print your invoice.
Tracking - How can I track my delivery?
When your order has been packed, a tracking number will appear in your account.
To track your delivery, log in to your account and click on ‘Order Status’.
Then click on link - tracking number. This will take you to the courier’s tracking page, where you’ll see your order’s delivery status.
Delivery outside the EU
For shipments outside the EU, we will send a copy of the invoice to the selected courier/forwarder for customs clearance. Any charges such as import duty or local customs clearance must be paid by the receiver of the goods.
Proflamps cannot be held responsible for any delay due to local customs clearance procedures.
Questions and remarks
Don’t hesitate to contact us if you have any questions or remarks. Email us at info@proflamps.com
